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Safety Tips for Travelers

Overview

Safety tips is a Japan Tourism Agency–copyrighted safety information website and push-notification app designed mainly for international travelers in Japan. The app sends real-time alerts such as Earthquake Early Warnings, tsunami and weather warnings, and provides what-to-do guidance. It also supports multilingual risk communication, including phrase cards and linked official information sources. The site includes step-by-step emergency procedures (e.g., earthquake, tsunami, evacuation info, heat stroke alerts).

    Country
    Japan
    Geolocation

    Safety Tips for Travelers

    Contributor
    ISIG
    Summary Description

    Safety tips combines a traveler-focused safety website and a push-alert smartphone app to help people in Japan react quickly during hazards.
    It provides multilingual alerts (e.g., earthquake/tsunami/weather) and practical guidance such as evacuation flowcharts and helpful phrases for communicating locally.
    The emergency section organizes procedures to follow for multiple scenarios (earthquake, tsunami warnings, evacuation information, volcanic warnings, heat stroke alerts).

    Context & Background

    Japan faces frequent natural hazards; Safety tips is positioned as a risk-communication and early-warning companion for visitors who may struggle with language barriers or unfamiliar alert systems.
    The platform emphasizes acting based on accurate official information and directs users to public agencies and transport operators for updates during emergencies.
    Its emergency content is structured as simple decision paths (e.g., “Where are you now?” during an earthquake; type of tsunami warning; evacuation alert levels), supporting quick action under stress.

    Problem Addressed

    Safety tips addresses the problem that foreign travelers may not receive, understand, or trust urgent alerts during disasters in Japan. It reduces language and information barriers by pushing official-type warnings and pairing them with clear “what to do now” guidance, communication aids, and curated links to authoritative sources.

    Vulnerable Groups

    In Japan, groups that can be more vulnerable during emergencies include children, older adults, and people with disabilities who may require assistance with mobility, communication, or medical needs. For Safety tips specifically, the most directly addressed group is international visitors (a “migrant/foreign” population in practice), because the service provides multilingual alerts and communication support that help overcome language barriers when seeking instructions, evacuation routes, or medical help.

    Governance

    Japan’s disaster governance is multi-level: national government sets core policy and coordination (Cabinet Office and national councils), while prefectures and municipalities have defined responsibilities and plans. The system is also multi-stakeholder, involving designated public institutions/corporations, utilities, media, experts, and community-level planning structures.

    Emergency Preparedness

    Japan has an advanced, institutionalized disaster management framework, anchored in the Basic Act on Disaster Management and supported by national and local disaster management plans and coordination mechanisms. National structures (e.g., Cabinet Office, national disaster councils) and warning providers like the Japan Meteorological Agency underpin preparedness through planning, coordination, and issuance of warnings for major hazards.

    Infrastructure Readiness

    Japan’s readiness is generally high and resilience-oriented, with extensive warning/alert infrastructure and strong national coordination capacities for large-scale emergencies. The presence of mature systems for issuing and disseminating emergency warnings (e.g., JMA’s emergency warnings for extraordinary events) and nationwide disaster management coordination supports an “advanced resilient” classification, even though risk cannot be eliminated.

    Purpose of Engagement

    To ensure users receive timely, understandable, actionable safety information, enabling fast protective actions (e.g., evacuate, seek shelter, follow official instructions) and reducing confusion for non-Japanese speakers.

    Methods of Engagement

    Push notifications for warnings, in-app “what to do” flowcharts, scenario-based web guidance (earthquake/tsunami/evacuation/weather/heat), downloadable phrase/communication cards, and curated links to official sources.

    Degree of Influence & Decision-Making

    Users do not influence public decisions, but they gain individual decision-making capacity: the service helps them interpret alert types and choose immediate actions (shelter/evacuate/seek information), especially through structured guidance paths (e.g., tsunami warning categories, evacuation alert levels).

    Capacity-Building & Long-Term Empowerment

    Capacity-building is provided through repeated exposure to standardized warnings and procedural guidance, plus communication tools that help users navigate emergencies even without Japanese language skills. Over time, this can improve preparedness behaviors (knowing alert levels, evacuation concepts, and where to find reliable information).

    Key Features & Innovations
    • Multilingual push alerts for major hazards (earthquake early warnings, tsunami, weather, etc.).
    • Action flowcharts tailored to user context (e.g., inside a building vs. outside during an earthquake).
    • Downloadable helpful phrase/communication cards to interact with locals and services.
    • Safety tips API to distribute the same disaster information through other applications (ecosystem approach).
    Language(s)

    English, Korean, Traditional Chinese, Simplified Chinese.

    Implementing Organisation(s)

    Japan Tourism Agency (primary public owner/oversight), with distribution through the “Safety tips for travelers” platform and app channels; technical delivery supported via app/API infrastructure.

    Experience of the Implementing Organisation in DRRM

    Japan Tourism Agency is a government-supervised/public-agency and therefore has experience in DRRM.

    Actors Involved
    • Japan Tourism Agency (oversight/copyright),
    • JNTO as distributor/host domain, warning-information providers (e.g., Japan Meteorological Agency)
    • Third-party app/services integrating via the Safety tips API.
    Implementation Steps
    • User downloads the app and selects language/settings; enables notifications.
    • When hazards occur, the app pushes alerts (EEW/tsunami/weather/other) and shows guidance on what to do.
    • User follows scenario guidance (earthquake/tsunami/evacuation levels) and uses phrase cards if needed.
    • For partners, third-party apps can integrate the Safety tips API to relay the same information.
    Resources Required

    For end users: a smartphone and connectivity for timely updates (INFO NOT AVAILABLE for detailed technical requirements beyond OS compatibility).
    For system delivery: ongoing public-sector maintenance/coordination and information feeds (high-level only; detailed budgets are INFO NOT AVAILABLE)

    Timeframe & Phases

    Ongoing service model: continuous operation with regular updating of warning categories, guidance content, and external links. Specific project phases, milestones, and monitoring KPIs are INFO NOT AVAILABLE on the pages reviewed, but the structure implies continuous monitoring because warnings and advisories are delivered in real time.

    Lessons Learned from Implementation

    Information on it is not available.

    Challenges & Adaptive Strategies

    Likely challenges include ensuring reliable push delivery, maintaining accurate multilingual terminology, keeping guidance aligned with evolving alert systems (e.g., evacuation alert levels), and encouraging adoption by short-stay visitors. The platform mitigates comprehension issues by using simple decision trees, downloadable phrase cards, and by steering users toward official sources for situational updates.

    Risk & Mitigation Plan

    INFO NOT AVAILABLE (no explicit “risk & mitigation plan” document on the Safety tips pages viewed).

    Sustainability Model

    Information on it is not available.

    Scalability & Adaptability

    High scalability is implied by:

    •  Nationwide applicability
    • Multilingual content
    • The Safety tips API enabling integration into external apps (scaling distribution without rebuilding core data pipelines).
    Technology & Innovation

    Smart, adaptive features include real-time push alerts, scenario-based guidance flows, multilingual communication support, and an API layer for ecosystem integration.

    Financial & Logistical Sustainability - Direct Costs

    Information on it is not available.

    Financial & Logistical Sustainability - Operational Costs

    Information on it is not available.

    Lessons Learned
    • Language was the main barrier, so providing multilingual alerts and instructions is essential for effective response by international visitors.
    • Warnings alone were not enough: pairing alerts with immediate, step-by-step “what to do” guidance improves user action and reduces confusion.
    • In real emergencies, short decision paths/flowcharts outperform long text, because users need fast, low-cognitive-load instructions.
    • Credibility depends on official alignment: linking/anchoring information to authoritative sources strengthens trust and usability.